Working at EXIAS

Full Time (38,5h)

Your responsibilites

• Technical support and training for distributors (virtual support for small and mid-sized accounts and in-person support for key and large accounts)
• Delivering the voice of customer/s to Marketing organization and R&D to drive product innovation as well as identifying areas for innovation and product development
• Maintaining and enhancing technical knowledge and competitive product knowledge
• Cooperating directly with customers (distributors) and R&D employees
• Providing onboarding trainings for new employees and new product/refresher trainings to internal stakeholders
• Complaint handling process (product related and not directly product related):
  • • Managing and executing the process
    • Technical analysis, solving problems, providing workarounds
      (together with R&D and operations)
    • Building up FAQ and updating service manual and processes
    • Internal and external communication
    • Supporting the decision on warranty cases

Your qualification & experience

Education & experience

• Degree in Engineering or related field from an accredited college/university
• Technical knowledge of POCT in-vitro diagnostics
• Minimum 3+ years of successful international technical support or technical sales experience

Technical skills

• Ability to understand complex technical topics
• Excellent understanding of in-vitro diagnostics and POCT systems for lab and critical care parameters
• Proficient with Microsoft software programs (Word, Excel, PowerPoint and Outlook)
• Experience in data-based analysis (e.g. Matlab) is a plus

Additional requirements

• Superb verbal and written communication skills
• Perseverance, influence and assertiveness skills as well as being exceptionally interpersonal
• Ability to present technical contents to small groups and large formal gatherings
• Fluent in English, German and French or Spanish as a plus
• Ability and willingness to travel up to 25% - worldwide

Organizational integration of this role

• Reporting to GM (esp. regarding complaint handling and warranty)
• Side report to VP Marketing & Sales (trainings, service concepts)
• Working with R&D, Logistics / Production

Your benefits

• Challenging and diversified position
• Working on one’s own authority
• Positive working climate in a growing company with a global market
• Modern working environment at “Space One“ (www.spaceone.at)
• Flexible working hours
• Staff canteen, car park

For this position, we offer a salary of at least EUR 3.157,75 (full time). Depending on your qualification, overpayment is possible.

Please send your meaningful application to jobs@www.exias-medical.com