Customer Support Specialist

EXIAS Medical is an innovative medical technology company that develops and manufactures pioneering analytical devices for the global healthcare sector. Our technologies improve diagnostics every day – and we are looking for people who want to make a difference!

To strengthen our team at our Graz location, we are currently seeking a committed Customer Support Specialist to join us as soon as possible.

Your Perspective

In this full-time position, you will be embedded in a dynamic, cross-functional team that brings together Customer Support, Training and Product Management. This setup will enable you to work closely with different disciplines and gain a holistic understanding of our products and customer needs.

As a point of contact with our international distribution partners, you will play an essential role in documenting and processing customer complaints on our complaint handling tool. Your work will directly contribute to customer satisfaction and the successful application of our technologies in the field.

This role offers you the opportunity to grow both technically and professionally in an international environment, take on responsibility early, and make a visible impact on the success of our innovative medical technologies.

Your Tasks

• Act as a customer-facing contact for our international distribution partners
• Serve as the first point of contact for complaints and customer support inquiries
• Document and manage incoming complaints in the complaint handling tool, ensuring proper evaluation and follow-up
• Provide technical and application support for our products and offer solutions for customer queries
• Maintain a high level of customer satisfaction through timely and high-quality responses
• As you grow within the role, you will also conduct training, workshops, and on-site support activities (travel required approx. 5%, within and outside Europe)

Your Qualifications

• Degree (university or equivalent) in a technical field, preferably with a focus on biomedical engineering or a related discipline
• Ideally 2–5 years of experience in customer support within a similar industry
• Recent graduates with strong technical aptitude and motivation are also welcome
• Strong communication skills
• Fluent in English and German (written and spoken); additional languages (e.g. French or Spanish) are a plus
• Ability to work effectively in an international and multicultural environment
• Team-oriented, eager to learn, and able to remain calm and flexible under pressure
• Capable of independently managing customer interactions with a high level of professionalism
• Very good MS Office skills
• Basic knowledge of Jira, Confluence, ERP (pro-Alpha) and Python scripting would be an advantage

Your Benefits

• Modern working environment at Space One
• Flexible working hours and hybrid work model
• Individual training and development opportunities
• Open feedback culture and excellent working atmosphere
• On-site cafeteria
• Collaborative environment with flat hierarchies and short decision-making paths
• Good public transport connections and free parking if required
• Green mobility bonus

Salary

The minimum gross monthly salary is €3,500 (based on a 38.5-hour work week). The actual salary depends on qualifications and experience. The salary is paid 14 times per year.